FL Argentum represents professionally-operated senior living communities dedicated to providing high quality care and services.
My company operates one or more professionally managed and appropriately licensed senior living communities. We provide an environment that fosters independence, dignity, and respect for our residents, families, and employees. We are equally committed to encouraging an optimal quality of life for the seniors who live in our communities.
We support FL Argentum’s Core Principles of choice, independence, dignity, accessibility, and quality of life for all seniors.
We support FL Argentum’s Public Policy Positions of informed choice, resident rights, quality staffing, appropriate infrastructure, appropriate oversight, and zero tolerance for elder abuse.
We ensure that residents and their families are fully informed to make their best decisions about living arrangements and other services. To this end:
- We provide detailed information about the living environment, any amenities, and or services we offer and the fees for such services.
- We provide a written summary of our community’s policies and procedures including reasons that may require the resident to move to another setting, and our dispute and complaint resolution process.
- We provide information about the resident’s rights, as defined by state law or regulation as well as contact information for the local/state long term care ombudsman and the state regulatory agency if appropriate.
- We honor all written commitments made to residents and their families.
We ensure that quality improvement is a critical part of our ongoing work and we focus our improvement efforts in those areas deemed most important by our customers and by our team members. To these ends, we are committed to obtaining feedback from families, residents and team members on a regular basis.
Compliance with this pledge is a condition of Florida Argentum membership.